Policy version: 2.  June 2022 — for previous versions of this policy please contact us.

www.allstarcleaning.co.uk (our website) is provided by ASCS (Cornwall) Ltd  (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). 

Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.

This version of our privacy policy is written for adults, including parents and guardians of child users. 

This privacy policy is divided into the following sections:

• What this policy applies to

• Personal data we collect about you

• How your personal data is collected

• How and why we use your personal data

• Who we share your personal data with

• How long your personal data will be kept

• Cookies

• Your rights

• Keeping your personal data secure

• How to complain

• Changes to this privacy policy

• How to contact us

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data:

• your name, address and contact information, including email address and telephone number and company details

• details of any information, feedback or other matters you give to us by phone, email, post or via social media

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

We collect personal data from you: 

• directly, when you enter or send us information, and 

• indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies’ below

Under data protection law, we can only use your personal data if we have a proper reason, eg:

• where you have given consent

• to comply with our legal and regulatory obligations

• for the performance of a contract with you or to take steps at your request before entering into a contract, or

• for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

What we use your personal data for:

1. Create and manage your account with us

2. To perform our contract with you or to take steps at   your request before entering into a contract

3. Providing services to  you

4. To perform our contract with you or to take steps at  your request before entering into a contract

5. Conducting checks to identify you and verify your   identity or to help prevent and detect fraud against you or us

6. to comply with our legal and regulatory   obligations

7. To enforce legal rights or defend or undertake legal   proceedings

We use your name, address and contact information, including  email address and telephone number and company details for: 

1. Communications with you not related to marketing,   including about changes to our terms or policies or changes to the products   or other important notices 

2. Addressing and sending communications to you as required  by data protection laws, ie:

—the UK GDPR or Data Protection Act 2018

3. Processing  necessary for compliance with a legal obligation   to which we are subject (Article 6(1)(b))

4. Contracting for Services

We routinely share data with other third parties we use to help us run our business, eg website hosts and website analytics providers. 

Our Website hosting services are provided by www.godaddy.com and we do not allow the use of analytical cookies. 

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. 

We or the third parties mentioned above occasionally also share personal data with:

• our auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations

• our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations

• law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations

• other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

We will not keep your personal data for longer than we need it for the purpose for which it is used. 

We do not transfer your data outside of the EU.

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. 

We use essential functional cookies only on our website.

 These are provided by www.godaddy.com.

For further information on cookies please see the GoDaddy website here https://www.godaddy.com/en-uk/legal/agreements/cookie-policy and you can contact them at privacy@godaddy.com

You generally have the following rights, which you can usually exercise free of charge:

1. Access to a copy of your personal data

The right to be provided with a copy of your personal   data

2. Correction (also known as rectification)

The right to require us to correct any mistakes in your  personal data

3. Erasure (also known as the right to be forgotten)

The right to require us to delete your personal data—in certain situations

4. Restriction of use

The right to require us to restrict use of your personal   data in certain circumstances, eg if you contest the accuracy of the data

5. Data portability

The right to receive the personal data you provided to   us, in a structured, commonly used and machine-readable format and/or   transmit that data to a third party—in certain situations

6. To object to use

The right to object:

—at any time to your personal data being used for direct   marketing (including profiling)

—in certain other situations to our continued use of   your personal data, eg where we use your personal data for our legitimate   interests unless there are compelling legitimate grounds for the processing   to continue or the processing is required for the establishment, exercise or   defence of legal claims

7. Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely   on automated processing (including profiling) that produces legal effects   concerning you or similarly significantly affects you

We do not make any such decisions based on data   collected by our website

8. The right to withdraw consents

If you have provided us with a consent to use your   personal data you have a right to withdraw that consent easily at any time

You may withdraw consents by contacting us.

Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR at www.ico.org

If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. 

When contacting us please:

• provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and

• let us know which right(s) you want to exercise and the information to which your request relates

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:

• the Information Commissioner in the UK

The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you.

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Email: ascornwall@outlook.com

Address: 3 Tremewan, Trewoon, St Austell, PL25 5TG

If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).